Christian Huang
Product Manager - User Generated Content
Until now, reviews on Prosple have been a one-way street. Students could share their experiences, but employers couldn’t add their perspective – meaning students often missed important context about what it’s really like to work at your company.
We also know that managing reviews hasn’t been easy. Our slow, manual process often involved tedious back-and-forth emails when your time could be better spent on what actually matters.
This all changes today. We’re excited to announce two important updates:
- Review commenting and management
- Reviews now posted directly to your profile
1. Review Commenting and Management
We’ve launched a brand new section in the Employer Hub where you can view and manage all your reviews in one place.
Here’s what you can do:
- Respond directly to reviews – your replies appear publicly on your Prosple page
- Flag reviews for follow up if something breaches our guidelines
- Search and filter reviews to find exactly what you need
- View everything all in one dashboard –no more scatter documents or email chains
Why this matters?
Here’s how responding to and managing reviews can benefit your organization:
- Balance the conversation– Add your perspective alongside student voices
- Build trust– Demonstrate openness and professionalism to future candidates
- Strengthen your brand– Show that you care about feedback and act on it
- Turn feedback into opportunities– Highlight the improvements you have made and reinforce your commitment to growth
- Save time – Manage reviews easily within your Employer Hub
Best practices for responding to reviews
To get the most out of this feature, here are our top tips:
Do:
- Thank reviewers for their feedback
- Clarify any points that may be misunderstood
- Share context where necessary
- Highlight any improvements or initiatives your organization has taken
Don’t:
- Respond in a defensive or dismissive tone
- Share personal or confidential details
- Ignore critical feedback – this is your opportunity to show growth
Remember: A professional, constructive response doesn’t just address the reviewer – it speaks volumes to the thousands of students viewing your page.
#1 - Manage reviews in the new Reviews section on the employer hub
You can manage all new and existing reviews directly from your employer portal.
#2 - Search or filter to find the review you want
You can filter results by:
- Review category
- Date
The results can be sorted by:
- Rating (Lowest / highest first)
- Date (Newest / Oldest)
#3 - Respond to reviews
Leaving a comment on a review in your employer hub will publish it onto your employer profile.
Once a comment has been published, you can edit or delete your comment.
#4 - Flag reviews
If you believe a review breaches our guidelines, you can flag the review for our team to follow up on.
2. Reviews now posted directly to your profile
As part of our move towards becoming a more independent and trusted review platform, we’re making an important change to how graduate reviews are posted.
We will now be publishing new graduate reviews directly to your employer profile for pre-approval. This means you’ll no longer have the option to review or filter submissions before they go live.
Why we’re making the change:
We understand this may feel like a big shift, especially if you’ve relied on pre-approval to manage reputational risk. But we believe this move is essential to:
What this means for you:
You’ll still have powerful tools to engage with feedback:
- Respond publicly to reviews
- Flag reviews that breach our community standards
- Use the insights to improve your programs and reputation over time
We’re also strengthening our process through:
- Stricter review guidelines to ensure fairness and relevance
- A robust verification process to validate real graduate or intern experiences
- Immediate email notifications to keep you informed every time a new review is published
How it works:
- Reviews that are submitted by grads/interns are first reviewed by our team
- Our team then publishes them directly to your employer profile.
- You will be notified by email of any new reviews that get posted.
That’s it for the update!
